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Frequently Asked Questions

Why isn't 99.9% uptime good enough? Do I really need 100%?
Where are your VPS's physically located?
Do you have other locations to choose from?
Do you offer backups?
Can I upgrade later on?
Can I get more IPs?
Do you host DNS?
What happens if I use too much bandwidth?
Why are you so cheap?
Do you 'oversell'?
What if I screw up my server?
Do you allow the hosting of warez or illegal things?
Can I reboot my server?
Can I pay by Cheque?
Can I contact support 24/7?
Referral Program?
Can I firewall my server?
May I run a private IRC server?
May I run a proxy server?
May I host adult content?
How many domains can I host?
Can I pay in advance or annually?
Can I subscribe with Paypal?
Can I have several servers?
Can I setup a VLAN between my servers?
Can I reinstall the OS?

Why isn't 99.9% uptime good enough? Do I really need 100%?

Many hosting companies advertise 99.9% uptime like thats a good thing. 99.9% means 40 minutes of down time a month. Does that sound good enough to you? We pay a steep premium on our bandwidth to ensure you get %100 uptime.

Where are your VPS's physically located?

All or our UK servers reside in the London Docklands at Leapfield House, 14 Lanrick Road, E14 0JF. We are inside a secure network facility.

Do you have any other locations to choose from?

We also own and operate a facility in Toronto, Canada. VPSVille Canada

Do you offer backups?

Yes, we perform regular offline tape backups of all our servers. In addition, you can also choose when to backup your server to our disks and when to restore it. Note: A good backup means having data in more than one place, and for that reason we should not have the only copy of your important data!

Can I upgrade later on?

Yes. All you need to do is login to our control panel and select the upgrade button. Just choose your new server plan, your server will reboot, and the upgrade will be complete. No data is lost so you don't have to reinstall or reconfigure any software.

Can I get more IPs?

Yes. Open a support ticket explaining why you need them. There is no additional charge for more IPs but they must be justified.

Do you host DNS?

Yes. You can add domains to our DNS servers from the VPSVille control panel. rDNS (Reverse DNS) is also handled from our automated interface. We also recommend everydns.net, should you prefer a third party provider. They have a simple interface, excellent network and are FREE. We do not currently register domains, any registrar you choose will suffice.

What happens if I use too much bandwidth?

First of all, congratulations! Your site was probably digged or slashdotted and thats great news. If its a one time affair contact support and let us know what happened. Your plan will be automatically upgraded to the next higher plan that will accomodate your bandwidth requirements.

What if I screw up my server?

You can reboot it, clear the firewall, reinstall it, or restore it from a backup.

Why are you so cheap?

We own all of our servers and network equipment, we don't lease or rent equipment and then resell it like our competition does. We wrote our own management systems and control panel, and we know the technology inside out. Our sytem is heavily automated so that we can spend our time looking after important things like customer support and network quality.

Do you 'oversell'?

No! We do NOT oversell disk space or RAM. We are performance enthusiasts and expect every VPS to be fast. We do not need to oversell to be profitable.

Do you allow the hosting of warez or illegal things?

No. We have a strict policy of not allowing anything illegal.

Can I reboot my server?

Sure. You can reboot any linux server with the 'shutdown' command, or you can do a hard reset from our control panel.

Can I contact support 24/7?

Yes, all our staff carry Blackberries to ensure they can answer your questions and concerns right away.

Referral program?

Yes. Its very simple. When you refer someone we give you their first months payment after they have been with us for 30 days.

Can I firewall my server?

Good idea. Every server comes with iptables preinstalled so you can drop a packet before any software sees it.

How many domains can I host?

There is no limit, since you control everything on your server. This is not shared hosting, you control your own dedicated server and all the software on it!

Can I pay in advance or annually?

Yes, there are many payment options on our control panel. When you sign up you choose if you want to prepay for 1, 3, 6 or 12 months. Paying 6 or more months earns you a discount.

Can I pay by cheque?

Yes, but payments must be made for at least 6 months at a time if paying by Cheque. Contact support for details.

May I run a private IRC server?

Not in our London or Los Angeles facilty. But we do allow IRC at our Toronto datacenter.

May I run a private proxy server?

Yes, but only if its a private proxy or tunnel connection.

May I host adult content?

Yes, any legal content is fine.

Can I subscribe with Paypal?

Yes, there are many payment options on our control panel, including Paypal subscriptions.

Can I have several servers?

Absolutely. When you add your second or later servers, just use the same email address you used the first time. Your new server will be added to your account automatically.

Can I have a VLAN between my servers?

Sure. Open a support ticket and give us the names of the servers you want linked. We'll create an unmetered private VLAN for you at gigabit speeds.

Can I reinstall the OS?

Absolutely, anytime you want to. Just use our control panel to choose your new OS and it will be setup for you within minutes.

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